We are still fulfilling orders within 1 business day. However, we cannot guarantee delivery date for expedited shipping services at this time.

FAQ

SHIPPING & FULFILLMENT

Handling time

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Please allow 1 business day for handling prior to shipping. Business days are Monday through Friday, excluding holidays.

Free Shipping

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All orders over $60 receive free standard shipping (2-3 days)

Delivery Time

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Standard shipping takes 1-3 days.  Remote locations may take a couple extra days.

Tracking

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You will receive a tracking number via email the morning after you place your order. However it may take a few hours longer for the package to be checked into the carriers tracking system.

Order Status

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Check your e-mail. You will receive e-mails keeping you up-to-date about the status of your order.
Contact us. If you still have questions about your order, please contact us via e-mail (info@agawacanyoninc.com) or call our Customer Service Department at 1 833 224 2922.

What if I receive incorrect or damaged items?

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Please contact Customer Service as soon as possible at 1 833 224 2922. Have the order number for the Customer Service Representative, and we will make every effort to replace your item promptly.

WARRANTY

Warranty

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Expect years of trouble-free service.  BOREAL21 saws are fully guaranteed against defects in materials or workmanship.
Our warranty does not extend to saw blades.

To make a warranty claim please contact our customer service department for a repair or replacement.

RETURNS & EXCHANGES

Returns

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We stand behind our products 100 percent.
If you purchase an item from Agawa Canyon and are unhappy with it for any reason, you may return your item with a receipt or proof of purchase for a refund or exchange.

Items must be returned in salable condition. Non-salable items cannot be returned.

Returns can be shipped to

Agawa Canyon Inc.

3055 Lenworth Dr. Unit 5

Mississauga Ontario, L4X2G3

Canada

Refunds

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Refunds can be expected to be made to the same form of payment originally used to make your purchase.

They will be issued once the return package is receive and may take up to 3 business days to be processed.

BOREAL21 FAQ

Where is the saw made?

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The BOREAL21 folding bow saw is designed and assembled in Canada with some global components.

Where are the saw blades made?

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The all-purpose, dry, and hunter blades are made in Sweden.

The aggressive blade is Made in Canada from high carbon Swedish bandsaw steel.

Where are the sheaths made?

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All of the sheaths are hand made in Canada.

Is there a functional difference between the saw colors?

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We have four different combinations for you to choose from: clear anodized frame with yellow or green handle, or satin black anodized frame with yellow or green handle.  They are only aesthetic differences and don't affect function.

How much does the BOREAL21 weigh?

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BOREAL21 - 1.1 lbs / 18oz / 510g

Canvas Sheath - 0.4lbs / 6oz / 180g

Leather Sheath - 0.8 lbs / 13oz / 360g

Which saw blade should I choose?

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ALL-PURPOSE / GREEN WOOD

This medium toothed blade has a double pointed raker between sets of cutting teeth, which clears the cutting notch of wood chips and fiber. This popular style cuts green wood but is right at home cutting dry hard and soft woods. Rust protective coating and hardened points make this versatile blade perfect for most uses.

AGGRESSIVE SIDNEY RANCHER II

The Sidney Rancher II is custom designed and  favoured  by those seeking an extremely aggressive and long lasting blade.  Long sharp edges in a unique pattern of large teeth provide aggressive cutting.   This heavy gauge blade will plow through wood.  Locally made by craftsmen the Sidney Rancher II features hardened points and push/ pull cutting
action.

DRY SEASONED WOOD BLADE

A medium toothed blade providing a smooth and effective cut. The wider gullet, between sets of teeth, removes wood particles from the notch area when cutting dry seasoned wood. The blades are coated with a rust inhibitor and points are hard tempered for longevity.

HUNTERS BLADE

The Hunter's Blade is ideal for cutting through bone or meats.  The serrated high quality stainless steel blade stands up to the elements and is easy to clean.  This blade is the perfect choice for field dressing of game.

Can I only use your bow saw blades in the BOREAL21?

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The BOREAL21 has been specifically designed and tested with top quality blades having specified hole-to-hole dimensions that produce optimal blade tensioning for enhanced wood cutting performance.  Nevertheless, you can use other 21" blades that are dimensionally similar to our blades.  However, there may be slight variation with other 21" blades and we just can't guarantee that you'll always have the same cutting experience as you have with our blades.

How do I replace the blade?

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The BOREAL21 blade is designed to be replaced easily - no special tools are needed. Use any sturdy flat surface (knife edge, flat screw driver, key, etc) to remove and replace the pin clips to change the blade. For instructions, go to our HOW TO page and view our how to video on changing blades.

Does the BOREAL21 work in very cold weather?

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We have customers who have used the BOREAL21 in the Arctic for years without any issues.  All the components are rust proof and sturdy in all weather conditions.

How do I tension the BOREAL21?

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The BOREAL21 automatically tensions to approx. 100 lbs for the most efficient saw stroke.  There is no need to add more tension.  If you every have any issues with tension please give us a call or send an email.

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NOTICE

All BOREAL21 configurations are currently on backorder.  Any saw purchases will ship by July 17th.

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